FAQ's


About

What is Minecraft Festival

Minecraft Festival is the ultimate 3-day celebration of all things Minecraft. Imagine one giant physical space offering interactive exhibits, inclusive gameplay, competitive tournaments, thrilling live entertainment, exclusive merchandise, creativity-sparking panels and the opportunity to meet your favorite content creators and Mojang developers. We look forward to crafting the event in close collaboration with all of you, and bringing everyone together for this one-of-a-kind, in-person blockstravaganza!

Who is the organizer?

Minecraft Festival is produced by Mojang in cooperation with the Reedpop group within Reed Exhibitions, the world’s leading event producer, as well as our vibrant community of players and creators. Reedpop also runs New York Comic Con, PAX, Star Wars Celebration, C2E2, Keystone Comic Con, Comic Con Paris, Comic Con Africa, ComplexCon and many more events all over the world. Minecraft Festival is an official Minecraft event produced in partnership with Mojang.

Hours & Location

When is Minecraft Festival?

Minecraft Festival takes place from Friday to Sunday, September 25-27, 2020.

Where is Minecraft Festival?

Minecraft Festival will be held in the South Hall at the Orange County Convention Center, located at 9899 International Drive Orlando, Florida 32819.

What are the hours of Minecraft Festival?

Hours for the Minecraft Festival Exhibit Hall are:

  • Friday: 10:00 AM – 7:00 PM
  • Saturday: 10:00 AM – 7:00 PM
  • Sunday: 10:00 AM – 5:00 PM

*Diamond Package members are allowed first access to the Exhibit Hall each day at 9:00 AM
*Gold Package members are allowed early access to the Exhibit Hall each day at 9:30 AM

Please note that while the above are the hours for the Minecraft Festival Exhibit Hall. The show’s panels, screenings and live events could go on until 9pm or even later on Friday and Saturday nights.

Is parking available?

There are several parking options available near the convention center. For attendees who plan on driving, the Orange County Convention Center operates on-site vehicle parking at both the West and North/South buildings. Additional parking is also offered at the Destination Parkway Garage.

Parking rates vary upon vehicle size and entry time. Parking spaces are available on a first-come, first-served basis. For those who plan on driving to the convention center, event-specific parking areas will be listed on roadway signage on International Drive, Universal Boulevard and the surrounding area.

Overnight parking is not allowed at the Orange County Convention Center.

Tickets

How much do Minecraft Festival tickets cost?

Tickets to Minecraft Festival vary in price. Check out our Buy Tickets  page for ticket details.

Where can I purchase tickets to Minecraft Festival?

Tickets will be available for purchase online beginning on January 24th at noon ET through the Minecraft Festival website. Additional ticket details are available here.

There is a limit of 12 tickets per transaction. Attendees are able to purchase up to (4) Upgrade Package Tickets (Diamond and Gold) and Eight (8) tickets of any other type.

Minecraft Festival tickets are non-refundable and non-transferable

Who needs a ticket?

All attendees six-years-old and up need a regular ticket for Minecraft Festival. Please be prepared to show proof of age onsite. Please note: all minors under the age of 16 must be accompanied by a parent and/or guardian.

What is the ticket mailing deadline?

The ticket mailing deadline for Minecraft Festival is July 29th, 2020 at 11:59 PM. If you are purchasing your tickets on or before the ticket mailing deadline your tickets will be mailed via USPS to the address you enter. International orders will have the option to have tickets mailed or picked up at Will Call in our Guest Services area. If you order 5 or more tickets, please note that UPS shipping will be automatically added to your order to ensure delivery. If you purchase your ticket after the ticket mailing deadline, you will have to wait in line at Will Call to pick up your tickets. For more Ticket Mailing Deadline specifics, visit our Buy Tickets page.

After July 24th, 2020 we will not be able to make changes to your mailing address.  

When and where can I pick up my tickets?

Fans who bought their tickets after the ticket mailing deadline, or those who purchased in advance and live outside the United States, can pick up their tickets at the Will Call counters in our Fan Services area. Please bring your photo ID and your confirmation email (either printed or displayed on a mobile device). Please check back soon for will call hours.

Will you have tickets for sale at the door?

We highly recommend you purchase your tickets to Minecraft Festival as early as possible. We anticipate that there will be a very high demand for tickets and we wouldn’t want you to miss out! If there are tickets still available, you will be able to purchase them at Guest Services in the South Hall at the Orange County Convention Center. However, we anticipate that tickets will sell out early and well in advance of the show. If tickets sell out before the show, no more will be made available to purchase.

What payment methods are available for ticket purchase?

Minecraft Festival’s ticketing provider, Showclix, accepts PayPal and all major credit cards. Cash purchases are only available onsite at the event if tickets remain.

Is there a refund policy?

Tickets and/or badges (“Badges”) for the event (“Event”) are non-refundable and non-transferable and cannot be reproduced, resold or upgraded. The unauthorized resale or attempted resale of the Badge is prohibited and will constitute a forfeiture of the Badge without compensation. Each Badge must be used by the same person (the “Attendee”) for each day of the Event. The Event’s operating hours, schedules, guests and speakers are subject to change or cancellation without notice. Each Badge is a revocable license to attend the Event. All panels, autographing, photo ops, special events, show features and performances are subject to availability and access is not guaranteed and/or may require an additional fee. Reedpop is not responsible for lost or stolen Badges. The Attendee acknowledges there are hazards and risks of physical injury or illness to Attendees of the Event and that not all such hazards or risks can be fully eliminated. By accepting this Badge and attending the Event, the Attendee freely and voluntarily agrees to assume the full risk of bodily injury or property damage, regardless of severity, or death that Attendee may sustain as a result of attending the Event, whether or not caused by the negligence or gross negligence of Reedpop. Need more information? View our Terms & Conditions.

I have a problem with my ticket purchase, can you help?

If you are experiencing a problem with your ticket purchase or order, we recommend contacting Showclix, our official ticketing provider. Showclix support staff is available to assist you via phone or email with ticket order related issues. Please visit their support page here.

Why haven't my tickets arrived yet?

We will start shipping tickets in August 2020. Our ticket mailing deadline is July 29th, 2020 at 11:59 PM ET and the majority of our tickets will start shipping shortly after that. Please check your Minecraft Festival order confirmation email to confirm that your mailing address is correct. No address changes are permitted after July 24th, 2020. For any additional questions, please contact Customer Service at minecraftinquiry@reedpop.com

Do you offer accommodations for those requiring medical assistance?

Minecraft Festival is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. To view the accessibility accommodations offered, please visit our policy page. For any accessibility-related questions, please email us at ada@reedpop.com

Will the merchandise I ordered arrive with my tickets?

The Minecraft Festival exclusive merchandise you ordered will arrive separately from your tickets. Rest assured that we will make sure you receive everything prior to your journey to the biggest blockstravaganza in the world!

Can I buy a ticket for Minecraft Festival if I do not live in the United States?

Of course! Minecraft Festival welcomes crafters and adventurers from all around the world.

Rules and Policies

Security at Minecraft Festival

The safety and security of our staff, exhibitors and attendees is our main priority. We work closely with the venue, corporate security, state, local and federal law enforcement authorities to identify risks, assess them and develop security plans for our events. Everyone attending Minecraft Festival should be aware of the following security measures:

  • Security will be onsite at all times to assist you during all aspects of Minecraft Festival
  • Everyone must wear their Minecraft Festival ticket in a visible place at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, press, staff, and crew
  • A fully operational security team following our vetted procedures is in place at all times during Minecraft Festival. Bag checks may occur at Minecraft Festival
  • Walk through or hand held scanners may be used at Minecraft Festival
  • Any CCTV in operation at Minecraft Festival is monitored and recorded
  • Uniformed and undercover security will be in attendance at Minecraft Festival
  • Uniformed and undercover police may be in attendance at Minecraft Festival
  • Canine Security and Detection may be used in or around Minecraft Festival

Everyone attending Minecraft Festival is requested to help out with a few things:

  • Keep personal property with you at all times and do not leave any items unattended
  • If you see something, say something. Report anything that looks unusual, suspicious, or out of place to Minecraft Festival staff or security immediately
  • Remain patient and courteous during security checks and follow the instructions of Minecraft Festival staff and security at all times
  • Properly dispose of your Minecraft Festival badge inside the venue or keep it as a souvenir – please do not sell it to scalpers or throw it away in trash cans outside the venue where it could be picked up
  • Carry a valid form of photo ID at all times
  • You as a fan and member of the Minecraft community are able to help us improve event security, fan safety and the overall happiness of everyone at or near Minecraft Festival. While everyone attending Minecraft Festival knows about costumes and props, the citizens of Orlando may be unaware of Minecraft Festival and mistake prop weapons for real weaponry. If you have a weapon or prop that might intimidate or scare people, please be mindful of it as you carry it throughout the city streets and on public transit. If you have a weapon that might be misconstrued as a real weapon, please keep it concealed and do not carry it out in the open as you travel through Orlando. We would hate to cause unnecessary panic, upset, or unwarranted calls to 911. We really appreciate you being mindful of this and using common sense when it comes to props and costuming!

What do I do if I find or lose something?

For all lost and found, please visit Guest Services.

What if I require First Aid or Medical Attention?

If you require first aid or medical attention, please contact any member of the Minecraft Festival Crew or Staff. Additionally, you may visit First Aid in the each of the Minecraft Festival First Aid Rooms:

  • Med 5 – South A–Dock Side
  • Med 6 – South B–Concourse–Level 2

As a major metropolitan area, Orange County is home to industry-leading healthcare experts. Should your stay here require medical attention, the nearest hospital is:

Dr. P. Phillips Hospital
9400 Turkey Lake Road
Orlando, Florida 32819

What if I am harassed?

Harassment of any kind, including stalking, deliberate intimidation, unwelcome physical attention, physical assault and battery, will not be tolerated at Minecraft Festival. If it's illegal outside the convention center, it's illegal inside the convention center. Harassment is grounds for removal from the convention without refund as well as potential legal action. We want Minecraft Festival to be a safe, open and accepting environment for all crafters. If you are being harassed, witness someone else being harassed or have any other concerns, please contact a member of the Minecraft Festival staff immediately. We are happy to contact our security or local law enforcement, provide escort, a safe place or otherwise assist those experiencing harassment to make sure they feel safe for the duration of the show. You can also report an incident via the Minecraft Festival mobile app. To do so, tap the Anti-Harassment Policy icon and follow the steps under Report Harassment. Please fill out the form in as much detail as possible so we can address the situation immediately and thoroughly. If you’re still in the area where the incident took place and you feel safe to stay there, our security team will meet you there.

What is your harassment policy?

Minecraft Festival has a ZERO TOLERANCE POLICY for harassment of any kind, including but not limited to:

  • stalking
  • intimidation
  • offensive verbal comments
  • physical assault and/or battery
  • harassing or non-consensual photography or recording
  • sustained disruption of panels, signings, and other events
  • bathroom policing
  • inappropriate physical contact
  • unwelcome physical attention

in relation to, but not limited to:

  • race
  • color
  • national origin
  • gender
  • gender identity
  • gender presentation
  • sexual orientation
  • age
  • body size
  • disability
  • appearance
  • religion
  • citizenship
  • pregnancy

If a person engages in harassing behavior of any kind our staff will take prompt action in any form they deem appropriate, including expulsion from Minecraft Festival with no refund. Our policy applies to EVERYONE at the convention. Exhibitors, attendees, speakers, guests, professionals, press, staff, crew and security are all subject to our Anti-Harassment policy and will be held to the same standards and disciplinary action.

View Policies

What should I do if my child, friends, family or I get separated?

For assistance locating a lost party, please contact a Minecraft Festival Crew or Staff Member. We suggest that when you arrive at Minecraft Festival, you and your party pick a location to meet in case anyone does get lost.

Can I bring a suitcase, stroller, handcart or something similar to the show?

Space is limited at Minecraft Festival and we want to make sure everyone can easily move around the show. The following items are not permitted in the Exhibit Hall:

  • Large strollers (umbrella or similar sized strollers are permitted)
  • Rolling luggage larger than 22”L x 14”W x 9”H or 55.88 x 35.56 x 22.86 cm metric
  • Handcarts
  • Trolleys
  • Cosplay wings spanning wider than 4 feet or 1.2 meters from wingtip to wingtip

Due to space limitations, all of these items are not permitted in any of our panel rooms either.
If your item can be easily collapsed, you may be able to store it against the wall of a panel room, but please check with staff at each room to ensure space availability.

What is your weapons policy?

Management shall have sole discretion in any matter that they believe may affect public safety or be important to protect the integrity of the event. Please review our entire weapons policy before attending Minecraft Festival.
At the discretion of Minecraft Festival Security onsite, the following may be allowed:

  • Plastic and Metal Shields
  • Lightweight Plastic/PVC Props/Light Sabers
  • Toy guns as long as they do not look like real ones, cannot function or shoot projectiles and have an orange tip on the barrel.  The barrel of all prop firearms must be covered with brightly-colored caps. Prop bows will be allowed providing all arrows have soft tips made of foam or cardboard.

If any of the above items are deemed unsafe by Minecraft Festival Security, they will not be allowed inside the building. They will only be allowed as long as they are deemed safe and will not cause harm onsite.

Failure to adhere to our policy may result in your item being confiscated or your removal from the show without refund. If you’re bringing, buying or selling something that could maim, damage or cause serious bodily harm, you will not be permitted to enter the event.

The following items are forbidden from Minecraft Festival:

  • Functional firearms (this also includes air soft guns, BB guns, cap guns, paintball guns and pellet guns)
  • Realistic replica firearms (including reproduction, fake or toy guns that can be confused for functional firearms)
  • Functional projectile weapons (including blow guns, crossbows, long bows, silly string, slingshots, water balloons and water guns)
  • Sharpened metal-bladed weapons (including axes, daggers, hatchets, knives, kunai, shuriken, swords, sword canes and switch blades)
  • Explosives (including firecrackers and fireworks)
  • Chemical weapons (including mace and pepper spray)
  • Blunt weapons (including brass knuckles, hockey sticks, clubs, nunchaku, baseball bats)
  • Hard prop weapons (including props made of metal, fiberglass and glass)
  • Instruments that cause excessive noise levels like vuvuzelas, grenades, whistles and grenade horns
  • Whips
  • Aerosol mustard
  • Prop weapons will be allowed providing they are composed of foam or cardboard only. Prop firearms are allowed only if they cannot be mistaken for real weapons. The barrel of all prop weapons must be covered with brightly-colored caps. Prop bows will be allowed providing they have soft tips.

How do I make my cosplay prop weapons safe to bring to the show?

Prop weaponry is allowed on the condition that it is comprised of light materials such as foam, cardboard or a lighter wood/wood composite. Reproductions, fake or toy guns are permitted provided they have a brightly colored cap on the barrel. Metal-bladed weapons must be dull and kept in its sheath at all times. Please visit one of our Prop Check stations to have it tagged. Projectile weapons may be brought if the arrow/bolt tips are covered or foam. Please use your common sense - if your prop can be mistaken for a real weapon, do not bring it.

What happens at your Prop Check stations?

We utilize trail tape or zip ties to mark items as ‘safe’ and inspected. Once we have tagged your item, you are not permitted to remove it. We do our best to ensure that the trail tape can be easily hidden for photos. For items that go into sheaths, we will use zip ties, provided that it will not damage the sheath.

Can my cosplay prop be confiscated?

In the event you bring a prop that is deemed unsafe for the show, you have the option of returning it to your car/home or we will confiscate your item. Your item may be picked up at the end of the day at Guest Services. Any items that are not picked up by Monday at 7:00 PM will be discarded.

What does Minecraft Festival think of bootlegs?

Minecraft Festival is produced in partnership with Mojang, and the buying and selling of counterfeit/knock-off/unlicensed materials will not be tolerated. Minecraft Festival showcases the best of Minecraft, and bootlegs have no place at the show. Violation of this rule will result in one and only one warning. A second violation will result in removal from the show without refund.

Can minors attend Minecraft Festival unsupervised?

All minors under the age of 16 must be accompanied by a parent and/or guardian.

Can you watch my kids?

That sounds like a lot of fun! But sadly Minecraft Festival does not provide child care services of any kind onsite.

Is there a coat check/bag check?

There is a coat check on site to check any coats, bags and other small items during your time at the show.

Can I take pictures/video at the show?

For the most part, you're welcome to take still pictures and video at Minecraft Festival; however, please note that all audio and visual recording is prohibited during screenings, concerts, and during many live stage shows. Also, please understand that guests may or may not pose for photographs with attendees. Other guests also have a right to their privacy, and if they ask not to have their picture taken, please respect their wishes.

Are selfie sticks allowed?

No, selfie sticks are not allowed at Minecraft Festival. We strongly encourage taking awesome selfies in all permitted areas, though – just make sure to leave the selfie sticks at home!

Will I be on camera?

Minecraft Festival attracts local, national, and international press. By attending Minecraft Festival, you give your consent to be photographed and appear on camera. You could end up on minecraft.net, minecraftfestival.com, Entertainment Tonight or even the evening news! In exchange for the opportunity to register and attend Minecraft Festival, you hereby grant permission to Reed Exhibitions (a division of RELX Inc.), Mojang and Microsoft, their employees and agents, to take, use and publish visual/audio/images of you at Minecraft Festival, and you hereby waive any claim to compensation for use of such visual/audio/images. Visual/audio/images are any type of recording, including photographs, digital images, drawings, renderings, voices, sounds, video recordings, audio clips or accompanying written descriptions. You agree that Reed Exhibitions, Mojang and Microsoft own the images and all rights related to them. The images may be used by Reed Exhibitions, Mojang and Microsoft in any manner or media without notifying you, such as the Minecraft Festival website, publications, promotions, broadcasts, advertisements, and posters, for advertising or other related purposes. You waive any right to inspect or approve the finished images or any printed or electronic matter that may be used with them.

Do you offer wheelchairs for disabled attendees?

The Orange County Convention Center has wheelchair ramps, automatic doors, passenger elevators and accessible restrooms for those who need them.

Scooter and wheelchair rental services are provided by Scootaround. Through the on-site rental location, guests can rent mobility scooters, wheelchairs and oxygen equipment for events held at the convention center.

Please note:

  • Advance reservations are encouraged for a scooter or wheelchair rental by visiting the Scootaround website. Please call 1-888-441-7575 for more information.
  • Pick-up and drop-off locations for scooters and wheelchairs are located at the FedEx Office Business Centers in the respective concourses.

All parking at the Orange County Convention Center is available on a first-come, first-served basis, including disability permit parking. Exact numbers of available spaces vary according to show traffic.

Can I bring my pet?

Awww, we love pets! But…no. Animals are not permitted on the Orange County Convention Center premises except in conjunction with an approved exhibit or in accordance with the Americans with Disabilities Act. Animals that are approved to be on the convention center premises must be on a leash, within a pen, or under similar control. The owner will be fully responsible for their animal(s).

Other Useful Information

Is there a mobile app?

Absolutely! The Minecraft Festival Mobile App is the best source for up to the minute information, maps and information on the show. We highly encourage you to download it when it is ready. It will be live for download in early summer 2020.

Where can I find food at the show?

Fans at Minecraft Festival will have multiple areas where food can be purchased. More details will be available closer to the show. The city of Orlando also boasts wonderful restaurants for Minecraft Festival after-hours meals.

Hey! I want to be a member of the Minecraft Festival crew!

Then we want to hear from you! Please stay tuned for more details on when crew applications will open.

I am a member of the Media. How do I get a media credential for Minecraft Festival?

Minecraft Festival media registration will open in early 2020 on our website. No media applications will be considered before this time. Please note: due to demand, Mojang is limiting the number of media credentials they are allocating for 2020. Please note that once media registration opens, it will take time to evaluate all the applications. Please allow time to receive your confirmation.

And now a word from our legal team

I still have a question!

Do you have a question about Minecraft Festival? Contact the Minecraft Festival team on our Contact Us page. Do you have a question about the upcoming Minecraft games, content, books, movies and collectibles in general? If so, please visit minecraft.net for additional information.

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